Refunds & Returns.
PHYSICAL GOODS
If you wish to cancel your order:
(a) you may notify us by email to hello@balancedher.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, you may cancel in accordance with Condition 4.2. That Condition is your statutory right to cancel for any reason. If the goods are defective or damaged, you have additional cancellation rights.
You may cancel the contract and return goods you have ordered from us (except where Condition 4.6 below applies) by notifying us within 30 days of receipt for a full refund or exchange. Your notice must include a clear statement setting out your decision to cancel. If you cancel the contract under this Condition, we will reimburse all of your payments for the products concerned, except:
If you cancel the contract under Condition 4.2, you must send the products back or deliver them to us at the returns address below: at your own cost or inform us that you are making them available for us to collect, in which case we will collect them but you will be liable to pay for our costs of collection.
We recommend you obtain proof of posting if you are returning goods. If you require goods in exchange for those you have returned, then you will be required to pay the additional postage and packaging associated with the dispatch of the goods before we send the goods to you.
Upon receipt of the returned goods we will issue to you a refund for the full value of the returned goods, or a credit note in the event that you wish to exchange the returned goods for others.
The rights to cancel the contract as described in Condition 4.2 will not apply in the event that a product has been made to order, the product is faulty, or if any seal on the packaging for the product has been broken, upon return to us.
Please email us at hello@balancedher.co.uk for returns address.
EVENT TICKETS
Tickets cannot be exchanged or refunded after purchase.
If the Event is rescheduled or moved, the Organiser will give you the options of either retaining or exchanging your tickets for the new date/location. If the Event is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets.
If the Event is rescheduled, changed, moved or cancelled the Organiser cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.
Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been re-sold, they will be invalidated, and the holder will be refused admission.
We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation.
The Organiser reserves the right to alter or vary the content or timing of any part of the Event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe). There are no refunds for bad weather. We strongly advise that you come dressed appropriately for an outdoor Event.
BOOKED CLASSES
All classes must be booked in advance.
Once purchased, your Classes are non-refundable and non-transferable.
In the event that we cancel a class that you have booked, for reasons outside of our control we will contact you to let you know. At the time of cancellation we will offer you the choice between receiving a full refund or being transferred to a class at an alternative date and time.